Refund policy

PROBIKE Refund, Return, and Exchange Policy

1. General Policy
   • We are committed to delivering high-quality products to our customers. If you are not satisfied with your purchase or if the product is defective, we offer a return and warranty claim policy as outlined below.
   • To maintain your warranty rights, customers must register their product warranty through our online system at Product Registration

2. Eligibility for Returns and Warranty Claims
   • Products must be returned within 7 days from the date of receipt.
   • Products must be unused, in original condition, with all tags, packaging, and included accessories intact.
   • A valid proof of purchase—such as a receipt showing the authorized dealer’s name and purchase date, or an online order number—is required for all returns or claims.

3. Conditions for Returns and Warranty Claims
   • Defective or Damaged Products: If the product is found to be defective or damaged upon receipt, we will either replace the product or issue a refund.
   • Incorrect Items Received: If you receive an item different from what was ordered, we will send the correct item at no additional cost. The incorrect item must be returned to us in its original condition.
   • Non-Returnable Items: Certain items such as promotional sale items, custom-made products, or items subject to wear and tear may not be eligible for return. Please refer to product-specific details for more information.

4. Return and Warranty Claim Process
   • Submit your claim through our online system at: Warranty Claim or contact our Customer Service at probikecare@probike.co.th within the return or warranty period to initiate the process.
   • Please provide a clear description of the issue along with photos showing the damage or defect to expedite the process.
   • Once approved, we will provide you with the return instructions.

5. Shipping Costs for Returns
   • For returns due to defects, damages, or incorrect items received, we will cover the return shipping costs.
   • For returns due to other reasons not caused by our error, the customer is responsible for the return shipping costs.

6. Refunds and Replacements
   • Refunds will be processed within 14 business days after we receive and inspect the returned item.
   • Approved replacement products will be shipped within 3 business days following approval.

7. Exceptions
   • Items that have been used, damaged due to customer actions, or returned after the specified return period are not eligible for refunds or replacements.
   • This policy does not cover second-hand items or damage caused by accidents, modifications, or alterations not related to manufacturing or shipping.

8. Customer Service
   If you have any questions about our return and warranty policy, please contact our Customer Service Team at email: probikecare@probike.co.th We are here to assist you.

 

Last update : 9 May 2025